Richway Biomat Repair Policy
Richway International provides repair service for our products. In order to better serve you, a Return Material Authorization (RMA) number is required. You may obtain this number by calling our customer service center at (808)589-2800 or by sending an e-mail to [email protected]
detailing the problem you are experiencing, or you may contact us
to help you. You will also need your “RI number” from your original order which is found on your invoice (email or paper). Contact us
if you do not have your RI number. The following information provides details of the Richway repair service:
- Two months from the date of delivery, Richway will pick up the product, repair it and send it back to the customer at no charge.
- Two months to one year from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is 100% free. Richway International will cover the cost of shipping the product back to the customer.
- One year to 3 years from the date of delivery, the customer is responsible for shipping the product back to Richway and for the repair fee which is detailed below. Richway International will cover the cost of shipping the product back to the customer.
- Richway International offers Life Time Trade In for 50% off the value of your original purchase. You can trade in for the same product or for another product.
- Only the original buyer of the product can call to get the warranty service.
- Note: If problems do occur it is most likely with the controller, which is a very small part to ship.
Sending a Biomat in for Repair:
- Put a sticker with your name on the Biomat.
- If only the mat is the problem, it is not necessary to send the controller and the carrying bag. Likewise, if this is a controller problem, send only the controller.
- If you do not have a box, please wrap securely with brown paper and proper labeling.
- In the United States, using the United States Postal system is very inexpensive and there is also the option of booking your parcel online.
1314 South King Street, Suite 520
Honolulu, HI 96814
||REPAIR FEES AFTER FIRST YEAR
||1 to 2 months
||2 months to 1 year
||FOURTH – 30th YEARS (Top/Crystals)
||SEND BY CUSTOMER
If you have any questions, please call Richway at (808)589-2800 or e-mail at [email protected]
, or contact us