Shipping Policy
Return Policy
Terms and Conditions

Shipping Policy

Fuji-Bio-Richway General Shipping Policy

Our shipping charges are based on standard UPS rates to the USA. Please see the Canadian shipping details below. For shipping to any other country please contact us for a quote at 1-855-3BIOMAT | 1-855-324-6628,

Contintental US Shipping

Continental US Rates are listed below. For Alaska, there is an additional $25 charge on each item.

Expedited shipping is available for most items with a $25 additional charge per item.

Delivery cannot be made to APO/FPO/PO Box Addresses

Due to holidays, inclement weather that affects shippings and unforeseen circumstances, there can be delays with orders.

Shipping times for Continental US

All shipping times are based on stock availability. If there is an issue with stock, we will contact you as soon as possible with a revised shipping schedule.

Shipping to an address different than the credit card billing address may delay shipping by up to 48 hours, as the credit card approval process may be slower.  You may want to contact your credit card provider in address and add your shipping address to your credit card. We may need to contact you to confirm your shipping address, so please make sure your email and phone number are correct.

Standard Ground Shipping: Up to 7-14 business days (excluding weekends/holidays)

Expedited Shipping: Up to 3-5 business days (excluding weekends/holidays)

To ensure timely delivery for the Christmas period we recommend all orders are complete by December 15th.

UPS Standard Ground Shipping Info

All order payments must be processed by the credit card company and will be shipped within 48 hours of credit card approval. Standard orders ship Tuesday through Friday, standard holiday dates can delay shipping. Standard shipping can take up to 7-14 business days  (1-3 weeks), excluding weekends/holidays.

UPS Expedited Shipping Info

Expedited orders are shipped with priority. Expedited orders will ship within 24 hours of credit card approval. Expedited orders  ship Monday through Friday. Items out of stock (all items can run out of stock without notice) will delay shipping, you will receive a notice as soon as possible if there will be delays.  We generally recommend expedited shipping to receive your order as soon as possible. Expedited shipping can take up to 3-5 days to receive.

Any issues or change with credit card, billing address, shipping address, etc., may delay processing and shipping. All shipping times are estimates subject to change.

Richway Continental USA Product Shopping Costs

BioMats

Amethyst Bio-Mat King – $160
Amethyst Bio-Mat Queen – $130
Amethyst Bio-Mat Single – $100
Amethyst Bio-Mat Professional – $60
Amethyst Bio-Mat Mini – $40
Biobelt – $30

Biomat Accessories

Amethyst Pillow – $30
Bio-Mat Professional / Mini Waterproof Cover – $20
Bio-Mat Professional Traveling Bag – $30
Bio-Mat Controller – $20.00
Queen / King Cotton Pad – $30
Bio-Mat Cotton Pad Single/BMP – $20
Mini Cotton Pad – $10

Alkalife

Alkal-Life 7000sL – $40
Alkal-Life 3000sL / 7000sL Replacement Filter –  $15
S-Filter for Alkal-Life 7000sL – $40

Rejuenva

Rejuvena Set (including Pure C & Pure O S/H $20
Pure C Liquid separate/additional order S/H $10
Pure O separate/additional order S/H $10

Detoxi Salts

Detoxi 300 Hr. Bamboo Salt 1 Box – S/H $10; 3 Box – S/H $10

Alaska Shipping

Add $25 more to the above charges for shipments to Alaska.

Delivery and Lead Time:

UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: expedited orders, leaving our warehouse on a Friday for New York, will not arrive until Monday or Tuesday, even though it has a one day transit time.

Holiday Shipping Information:

There are no packages shipped during the statutory Christmas Holidays.  To receive your packages BEFORE Christmas, we recommend you order any items before December 15th. We cannot guarantee delivery of any package before Christmas after this date.

No packages are mailed on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr’s Birthday
  • Washington’s Birthday
  • Memorial Day

Canadian Shipping

Richway’s shipping quote for Canada (indicated on the Price List) does not include import fees such as customs and duty, GST tax, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees. Expedited shipping is not available to Canada. Shipping times are 1-4 weeks. All product and shipping prices in US dollars.

BioMats

Amethyst Bio-Mat King – $200
Amethyst Bio-Mat Queen – $160
Amethyst Bio-Mat Single – $100
Amethyst Bio-Mat Professional – $80
Amethyst Bio-Mat Mini – $50
Biobelt – $40

Orgone Biomat

King Orgone Biomat – $200
Queen Orgone Biomat – $160

Biomat Accessories

Amethyst Pillow $40
Bio-Mat Professional / Mini Waterproof Cover – $30
Bio-Mat Professional Traveling Bag – $30
Bio-Mat Controllers – $30
Queen / King Cotton Pad – S/H $40
Bio-Mat Cotton Pad Single/BMP – $30
Mini Cotton Pad – $30
Single Quantum Energy Pad – $40
King Quantum Energy Pad – $70
Queen Quantum Energy Pad $50
Quantum Energy Pad – $40
Biomat Mini Hard Shell Case – $40
Biomat Pro Hard SHell Case – $80

Alkalife

Alkal-Life 7000sL – $50
Alkal-Life 3000sL / 7000sL Replacement Filter – S/H $25
S-Filter for Alkal-Life 7000sL – S/H $50

Canadian shipping may be subject to import and brokerage, weather, and other unforeseen delays.

RETURN POLICY

RETURN INQUIRY FALLS WITHIN QUALIFIES FOR
0-7 days from date of delivery 100% refund*
8-14 days from date of delivery 70% refund*
15-30 days from date of delivery 50% refund*
31+ days from date of delivery No refund
*Shipping cost is not refunded once an item has shipped. It is not calculated with the refund total.

How to request a return for refund:

A return merchandise authorization (RMA) number must be obtained by contacting our office (808- 589-2800 / Toll-Free 1-855-338-6410) or emailing us ( [email protected]) before any returns for refunds are made. Be sure to have the Richway Invoice (RI) number from your order on hand when contacting our office. If you do not have this info, please contact the Independent Sales Associate you purchased from to obtain it. Your date of inquiry to return (whether by e-mail or phone) will be noted.

Returns must be received by our office within two (2) weeks from the date the RMA was issued. The customer is responsible for all return shipping charges.

*NOTE: If an RMA number is not obtained from Richway, your package(s) may be refused and returned to you.

How to send in your product return:

  1. 1. All returned items should be packed in the same manner in which they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. Note: If you purchased a Biomat of any size, you may keep the cotton pad that was included as a complimentary gift.
  2. 2. IMPORTANT: Write the RMA number obtained from Richway on the outside of the package and enclose a return name, address and contact phone number with the shipment. *Richway will not be responsible for packages that are shipped without an RMA number written on the outside of the package. These packages may be refused and returned to sender.
  3. 3. The package(s) must have a tracking number. UPS or FedEx shipments can be tracked. If sending via the US Postal Service (USPS) requesting delivery confirmation will enable tracking of your item. If sending via USPS, you may insure your item at your discretion, but the insurance receipt cannot be used for tracking. *NOTE: The shipment is considered the customer’s property and responsibility until it is received by Richway. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.

When will I receive my refund?

Refunds are issued after Richway receives and inspects the returned items. Refunds take 5-10 business days from the date Richway issues the refund to show up in the cardholder’s account. Richway will only issue the refund to the card originally used to place the order. Richway will issue a check to the original purchaser for orders paid by cash or check.

*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Trade-In Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.

Terms and Conditions

Disclaimer of Warranties and Damages; Limitation of Liability

The BiomatShop.com and Fuji-Bio/Richway makes no representation that the written materials contained in the site are appropriate or authorized for use in all countries, states, provinces, county or any other jurisdictions. If you choose to access this site, you do so on your own initiative and risk and are responsible for compliance with all applicable laws.

THE MATERIALS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, The BiomatShop.com and FujiBio-Richway AND LICENSORS DISCLAIM ALL WARRANTIES , EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The BiomatShop.com and FujiBio-Richway AND LICENSORS DO NOT WARRANT OR REPRESENT THAT THE INFORMATION CONTAINED IN THE SITE IS ACCURATE, COMPLETE, CORRECTLY SEQUENCED, RELIABLE OR TIMELY, OR THAT THE SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS AND/OR VIRUSES. YOU USE THE SITE AT YOUR SOLE RISK.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, TORT OR NEGLIGENCE, WILL TheBiomatShop.com and FujiBio-Richway RELATED PARTIES, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS ) THAT ARISE OUT OF OR IN CONNECTION WITH ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, UNSEEMLINESS OR UNAUTHENTICATED OF ANY CONTENT IN THE SITE, OR THE USE OR INABILITY TO USE THIS SITE OR ANY CONTENT THEREIN. IN NO EVENT SHALLT TheBiomatShop.com and FujiBio-Richway, RELATED PARTIES’ AND LICENSOR’S AGGREGATE LIABILITY TO YOU FOR ANY LOSS, DAMAGE OR CLAIM RELATED TO OR ARISING OUT OF THIS SITE EXCEED THE TOTAL AMOUNTS PAID BY YOU TO TheBiomatShop.com and FujiBio-Richway FOR ACCESSING THIS SITE, IF ANY.

Termination
This agreement is effective until terminated by FujiBio-Richway and TheBiomatShop.com for any reason, with or without notice. Upon any termination of this agreement, you will immediately discontinue your use and access of the site and destroy all materials obtained from it.

Updates
FujiBio-Richway and TheBiomatShop.com may amend or modify this Agreement or impose new conditions at any time upon inclusion of a notice on the site signifying that this agreement has been updated. Any use of the site by you after such update shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

Miscellaneous
This agreement will be governed by Hawaii law without effect to any principles of conflicts of laws. If any provision of this agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Notice and Procedure for Making Claims of Copyright Infringement
It is the policy of FujiBio-Richway and TheBiomatShop.com to respond to claims of intellectual property infringement. FujiBio-Richway and TheBiomatShop.com will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”) and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider’s Designated Agent.

Notification must be submitted to the following Designated Agent for this site:

Service Provider(s): TheBiomatShop.com and FujiBio-Richway

[email protected]

[email protected]

To be effective, the notification must be a written communication that includes the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.