Biomat trade-in policy

How the Biomat Works

BioMat Trade-In Policy

Limited Lifetime Warranty

RichWay International, Inc. offers a wonderful lifetime warranty exchange policy. You can return your old product and receive 30% discount towards new product purchase, even towards a different product. If the product that you are trading in for is of lesser value, it is 30% of the cost of the lesser value item. You are responsible for all shipping costs. The lifetime warranty applies only to the person originally registered as purchaser of the product.

Trade-In Policy

Trade in your old Richway & Fuji Bio products and apply a credit towards your new purchase.

How it works:

The amount of credit you will receive is 30% of the original purchase price of your trade-in item towards one of equal or greater value OR 30% off a lesser value item. The credit will be deducted from the purchase price of the new item plus shipping. Credit from one trade-in item may be applied to the purchase of one new item only. You cannot use more than one trade-in item to receive a greater discount on a new item.

Trade-in for equal or greater value:

Receive a 30% credit from your original purchase price towards a product of equal or greater
value.

  •  Trade-in for a product of equal value

Example:
Biomat® Professional → Biomat® Professional
Original Purchase Price $1,450 x 30% = $435 (credit)
Current Purchase Price $1,950 – $435 (credit) = $1,515 (plus shipping & handling)*

  • Trade-in for a product of greater value

Example:
Biomat® Professional → Biomat® Single
Original Purchase Price $1450 x 30% = $435 (credit)
Current Purchase Price $2950 – $435 (credit) = $2,515 (plus shipping & handling)*

Trade-in for lesser value:

Receive a 30% credit toward a product of lesser value.

Example:
Biomat® Professional → Biomat® Mini
Original Purchase Price $1450 x 30% = $435 (credit)
30 % OF the current full price + Plus shipping & handling*

How to request a trade-in:

Contact us by phone or email to request a Return Merchandise Authorization (RM nuA)mber.

Tel:  808-589-2800, ext. #114.
Toll-Free:  855-338-6410, ext. #114.
Email:  [email protected]

Be prepared to provide the following information:

  • Richway Invoice (RI) number from your purchase
  •  Name of the original purchaser
  • Product’s Serial Number (SN)
  •  Order and shipment information for your new purchase

We will send you a Trade-In Application and a draft of your new order. Please complete and sign both forms and return via email or with your product.

How to send in your product:

Determine which products need to be returned.

  • Trade-ins within 1st year of delivery:
    For trade-ins on products that are still within the 1st year from date of delivery, we request that
    all parts are to be returned in order to complete the trade-in.
  • Biomat® / Orgone Biomat™ / Bio-belt™ / BioAcoustic Mat™:
    For these products, we only require the return of the controller and a photo of the product
    with the serial number (must be clear / legible).
  • Alkal-Life™ Lease Units:
    For leased Alkal-Life™ units, we are currently extending the service of sending you an
    electronic label for the return of the unit.
  • All other products:

For all other products, we require you to send us the entire product.

Pack your product for return.

  • Pack items securely.
  • Write or print the RMA number on the outside of the package. The RMA number should be
    legible and in a visible area.
  • Note: Products shipped to us without an RMA number will be refused and/or returned
    to the sender. Richway will not be responsible for packages that are shipped without
    an RMA number.

Ship your product, postage paid to:

Richway & Fuji Bio Inc.
1314 S. King St., Suite 520
Honolulu, Hawaii 96814

  • Package(s) must have a tracking number. UPS, FedEx and USPS shipments can be tracked.
  • If sending via USPS, you may ensure your product at your discretion, but the insurance
    receipt cannot be used for tracking.
    o Any package(s) shipped to Richway are considered the customer’s property and
    responsibility until it is received. The customer is responsible for monitoring and
    ensuring their shipment is received by Richway. Please keep your tracking number
    on record to monitor your shipment.
  • If you are sending your Trade-in Application Form, Order Form, and/or a check payment,
    please enclose these securely in an envelope and tape it to the product.
  • Make checks payable to Richway & Fuji Bio Inc. and indicate the RI number in the
    reference section.

How to receive your new product:

Your new order will be processed once we receive your product, Trade-In Application and Order Form.

Terms and Conditions:

1. Credit from one trade-in product may be applied to the purchase of one new product only. More
than one product cannot be traded in to receive a greater discount on a new product.
2. Trade-in orders count towards Business Volume / Points but does not count towards Commission
or Product Certificates.
3. Trade-in orders and Product Certificate orders are not eligible for trade-in.
Once you’ve traded-in a product, the associated warranty for that product will be void.
4. Customers are responsible for disposing of the mat portion of the Biomat® / Orgone Biomat™ / Bio-belt™ / BioAcoustic Mat™ products according to their state or local regulations.